“You can’t not communicate. Everything you say or do or don’t say and don’t do sends a message to others.” – John Woods
When most of us think of communication we think of verbal communication mostly in the form of public speaking. That is certainly one form but communication is so much more. Communication is a central activity in most human and organizational activities and effective communication is a must at work.
Communication starts first with hearing and then with listening. You might say, “Aren’t they one in the same?” Actually, they are very different.
Hearing a passive activity that requires only partial awareness of noise with no intent to respond.
Listening, however, requires you to pay attention. Listening is an activity that involves receiving, deciphering and perceiving a message with the intent to respond.
Communication is an exchange of thoughts or ideas and in order to have an “exchange”, you must first listen to what is being said or communicated.
Successful organizations and individuals know that effective communication bolsters employee morale, boosts performance and increases the bottom line. They also know that the strongest influence on the quality and outcome of all communication is the ability to listen well. Only by listening effectively can people respond effectively.
I will train you and your organization to Hear, Listen and Communicate effectively to Create a Winning Team.
