There is always a lot of talk about Good Customer Service. Everyone always boast about their company and the high level of service they provide to their customers. Where is it? Has customer service become a thing of the past becoming nothing more than a catch phrase? What does Good Customer Service really mean and what does it look like?

What is your definition of Good Customer Service?

What impact do the leaders of an organization have on Customer Service?

Does your company have a Customer Service and/or a Sales Training program, and do you think it is effective?

Does your company provide follow-up to see if the Customer Service training is actually being implemented in the stores?

Do the leaders of your organization display and practice the Customer Service training they expect the employees to follow?

Are there double standards regarding Customer Service as in the leadership following the ‘do as I say and not as I do’ philosophy?

Do you think Customer Service is better at small companies, small businesses or large ones?

I am looking for some good news; can you give examples of companies that truly provide Good Customer Service at all levels of the organization? Have you experienced Good Customer Service and where?

Whether you own your own business or you work for a major corporation what do you personally do to provide Good Customer Service?

I would like to focus attention on this matter for until we admit there is an issue and address the issue we will not be able to solve the issue. I believe Customer Service must start at the top of any organization and be taught, implemented and followed up on at all levels of the organization.

I need your thoughts, ideas and opinions.

Please use the comment section below to give me your thoughts. Your email address will NOT be displayed. If you don’t want to use your real name you can make one up like Cleopatra, Tiger, Snow White or one of the 7 Dwarfs!